FAQ
Find quick answers about ordering from Afriano, shipping, tracking, returns, payments, product details, and support.
Orders
How do I know my order was received?
After checkout, we send an order confirmation to the email address used at purchase. Please review it and contact us right away if anything looks incorrect.
How long does order processing take?
Most orders are prepared within 1-3 business days before shipment. Processing happens Monday through Friday, excluding holidays.
Can I change or cancel my order?
If your order has not started processing, we will do our best to help with an address update, item change, or cancellation. Email us as soon as possible with your order number.
Shipping & Tracking
Where do you ship?
Available destinations, shipping options, rates, and delivery estimates are shown at checkout.
When will I receive tracking?
When your order ships, we send a shipping confirmation email with tracking details. Tracking can take 24-72 hours to update after the carrier receives the package.
What if my package is delayed?
Carrier delays can happen because of weather, peak season volume, customs processing, or other events outside our control. If tracking has not updated for several business days, contact us and we will help review the status.
Returns & Refunds
How do I start a return?
Email hello@afriano.com with your order number and the item you would like to return. Please review our Returns & Refunds policy for eligibility before sending anything back.
When will I receive a refund?
Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card issuer may need additional time to post the credit.
Sizing & Product Details
How do I choose the right size?
Please review the product page details before ordering. If you are between sizes or need help deciding, contact us before checkout.
Will colors match the photos exactly?
We work to show products accurately, but colors can vary slightly by screen settings, lighting, and device display.
What if an item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the details and help with next steps.
Payment & Billing
What payment methods do you accept?
Available payment methods are shown at checkout and may include major credit cards, Shop Pay, PayPal, and other supported payment options.
Is checkout secure?
Yes. Payments are processed through secure checkout providers, and Afriano does not store your full card details.
Need Help?
Email: hello@afriano.com
Phone Number: 786-228-6239
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST
Location:
Miami, Florida, USA
